Payment & Order Processing

Your payment method will not be charged immediately. Once your order information is reviewed and confirmed, the total amount will be charged.
If you have any questions, please email us for instructions on how to return items you have ordered.

After your payment is successfully processed, you will receive a confirmation email.
If an item is out of stock, we reserve the right to cancel the order and you will not be charged.

We accept major credit cards and PayPal.
If your payment fails or your card is declined, we may contact you for additional information.

Shipping Policy

  • Orders placed before 12:00 PM EST will ship the same business day.

  • Orders placed after 12:00 PM EST will ship the next business day.

  • Most orders are delivered within 3–7 business days within the U.S.

  • Once your order ships, you will receive an email with tracking information.

Business days do not include weekends or major holidays.

Returns Policy

Please do not return any item without contacting us first.
Returned items must be:

  • Unworn

  • Unused

  • In original packaging

We reserve the right to refuse returns that do not meet these conditions.

Incorrect or Damaged Orders

If your order was shipped incorrectly or arrived damaged:

  • We will provide a return label

  • We will cover the return shipping cost

  • You must contact us before sending the item back

Returns are accepted within 5 days of purchase.
We do not accept returns for items that have been worn or used.

PPE (Personal Protective Equipment) – Final Sale

For sanitary reasons, the following items are final sale and cannot be returned or exchanged under any circumstances:

  • Masks

  • Hand Sanitizers

  • Thermometers

  • Gloves

Additional Information

  • We do not accept phone orders. All orders must be placed online.

  • If you experience issues placing an order, please contact us at:
    sales@diamondstar.biz